Customer Comments

Geneva

I literally have no complaints the whole procedure went very smoothly. All my questions were answered immediately.- Leeds Walthamstow

Debbie

I received a very good service, the advisors listened to my needs and budget and managed to create a deal in which I could afford.- Crawley

Sean

Bryan from your store in Braehead was very helpful and produced good conversation . He tried his best to get me the early upgrade I desired on that day. I imagine all staff would follow suit, that is why I would recommend Phones 4u.- Braehad

Katy

The boys were really helpful and polite I wasn't really in the know with updating my phone and they we're really helpful I did not feel pressured into buying anything - Port Talbot

Kenneth

Excellent customer service. Went through all the options available to me and recommended the right products for my needs. Look forward to seeing the staff at Barnsley again at my next upgrade.- Barnsley

Rhiannon

Joanna was excellent, found exactly what I wanted and I came away with a great deal and felt sure she knew what she was talking about.- Plymouth

Carl

Great service in store. Took me through my requirements and helped me choose the best product and package to suit. Never felt rushed the service was excellent.- York

Rachel

The service I received in the Macclesfield shop was excellent and the costs were far better than anybody else. I have already recommended you to my friends.- Macclesfield

David

I was very impressed with the service everything was explained in simple terms all in all a very pleasant experience from the x hoddie - Chelmsford

Charles

The girl who served me was extremely helpful and informative and friendly she found out exactly what I needed and made me feel like more that just a customer I have recommend friends and family because I so happy : ) – Portsmouth

Zoe

I was really impressed with Rupert , the gentleman who sold the phone to me . He was very helpful as I had to buy myself out of my contract as the phone I had had given up the ghost. - Chelmsford

Donna

I have had no problems with Phones 4u and I would definitely recommend you to friends and family. Thank you for your service – Ahston Under Lyme

Marie

Great service in store. Extremely helpful. The phone I wanted was not in stock and they went to another store to collect it for me.- Airdrie

Zoe

I went in to the shop sceptical. They sorted everything with nothing being too much effort. Recommend phones 4u insurance and then they were efficient when it came to using it- Barnstable

Ravinder

The day I visited staff very helpful and patient as this was my first smart phone and I left phone savvy. I felt confident and able to use the phone when l left and the guys were nice and respectful.- Hounslow

Getting started

	When will I be connected?
	Why is the seal on the box of my pay as you go handset opened?
	Why was the SIM card and battery already inserted into my pay as you go phone?
	When will my top up be applied?
	Can I still register the pay as you go handset in my details, or has this already been done?

Networks

	What is data roaming and how do I use my phone abroad?
	How do I cancel my contract with the network?
	What is the coverage like in my area?
	Why have my billing credits or discounts not been applied to my contract?
	I have a question about my bill and inclusive allowance. Who do I speak to?

Products

	How do I get a software update for my phone?
	What product information is there for the Blackberry Bold 9700?
	What product information is there for the BlackBerry Curve 8520?
	What product information is there for the BlackBerry Torch 9800?
	What product information is there for the HTC Desire?

LIFE Mobile

	How do I cancel my contract with the LIFE Mobile?
	When can I upgrade with LIFE Mobile?
	How does VAT affect my LIFE Mobile contract?
	What is the coverage like in my area like for LIFE Mobile?
	What is the LIFE Mobile Customer Service Number?

Online purchases & joining Phones4u

	When will you deliver?
	Can I upgrade my phone with Phones4u?
	How do I track my order?
	What happens if I am not in when the courier attempts delivery?
	Can I trade in my phone if I take out a deal online?

Protecting my product

	Premier Plan Insurance - What do I do if I need to make a claim?
	Premier Plan Insurance - How do I cancel my insurance?
	Premier Plan Insurance - What do I do in the event that I have an enquiry or complaint about my insurance?
	Premier Plan Insurance - How much does it cost?
	Premier Plan Insurance - Should I get insurance?