Customer Comments

David

The package, price, customer service, quality of the customer assistants, and product knowledge was very impressive.- Ocean Terminal

Matthew

Shop looked excellent, store staff very friendly. Good deal, I will be back again no doubt! - Edinburgh

Daniela

I'm very happy with what phones had to offer me. They gave me a fantastic deal and the customer service was brilliant. I would 100 percent recommend you to my family and friends - Cardiff

Stephen

The staff were above and beyond when it came to being helpful! The prices were reasonable and there was a good selection. - Swindon

Karlene

Kyle, who served me was honest and polite. He was welcoming and didn't put us under any pressure. The experience was very pleasant and thanks to Kyle I got the perfect deal. - Fareham

Caroline

Advisor who helped me through the process (Siam, Bridged) was incredible polite and informative. Helped me get the best deal and make the most of my money. Very friendly atmosphere in the store overall, didn’t feel pressured into purchase. - Bridgend

Carl

The staff were very helpful and actually listened to me rather than telling me what I wanted. Savannah the sales assistant was helpful happy and couldn't do enough for me. I would highly recommend the staff at Peterborough.- Peterborough

Matthew

Quick, efficient and knowledgeable sales advisor, very friendly. Excellent customer service. - Aberdeen

Dean

The sales man Luke was very helpful and cooperative and gave me all the information I wanted in choosing the right phone for me. - Worcester

Lynda

When I went into Phones 4u the gentlemen that served me really explained the phones. He knew all about each one and was very helpful, that is the reason why I went back as they are so helpful. – Portsmouth

Darren

Knowledgeable staff (his name was Jay), good deal , and very helpful and not pushy in anyway ! Thank you - Letchworth

Claire

Such friendly staff, in particular the manager at Stroud branch. I have always got my contract phones through Phones 4u. – Stroud

Marie

We had excellent service from the Phones 4u Neath and Kath was excellent in giving us all the relevant information that we needed. - Neath

John

I wasn’t pressured into picking the phone I wanted. I received very nice customer service very helpful and polite.- Metro Centre

Emma

Very helpful staff listens to what you want. have got two phones from there now. They give you that personal touch as they remember you when you go in there. Carly and Rachel helped. - Lewes

Getting started

	When will I be connected?
	Why is the seal on the box of my pay as you go handset opened?
	Why was the SIM card and battery already inserted into my pay as you go phone?
	When will my top up be applied?
	Can I still register the pay as you go handset in my details, or has this already been done?

Networks

	What is data roaming and how do I use my phone abroad?
	How do I cancel my contract with the network?
	What is the coverage like in my area?
	Why have my billing credits or discounts not been applied to my contract?
	I have a question about my bill and inclusive allowance. Who do I speak to?

Products

	How do I get a software update for my phone?
	What product information is there for the Blackberry Bold 9700?
	What product information is there for the BlackBerry Curve 8520?
	What product information is there for the BlackBerry Torch 9800?
	What product information is there for the HTC Desire?

LIFE Mobile

	How do I cancel my contract with the LIFE Mobile?
	When can I upgrade with LIFE Mobile?
	How does VAT affect my LIFE Mobile contract?
	What is the coverage like in my area like for LIFE Mobile?
	What is the LIFE Mobile Customer Service Number?

Online purchases & joining Phones4u

	When will you deliver?
	Can I upgrade my phone with Phones4u?
	How do I track my order?
	What happens if I am not in when the courier attempts delivery?
	Can I trade in my phone if I take out a deal online?

Protecting my product

	Premier Plan Insurance - What do I do if I need to make a claim?
	Premier Plan Insurance - How do I cancel my insurance?
	Premier Plan Insurance - What do I do in the event that I have an enquiry or complaint about my insurance?
	Premier Plan Insurance - How much does it cost?
	Premier Plan Insurance - Should I get insurance?