Phones 4u Tech Support

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Help & Support

Day Times
Monday: 09:00 - 20:00
Tuesday: 09:00 - 20:00
Wednesday: 09:00 - 12:00
12:30 - 20:00
Thursday: 09:00 - 20:00
Friday: 09:00 - 11:30
12:00 - 20:00
Saturday: 09:00 - 18:00
Sunday: 10:00 - 17:30

Aug 27, 2014 at 9:31:50 AM
Phones 4u Care - What’s included?
(Last Login: Aug 27, 2014 at 9:18:20 AM) ralphw

The mobile device and SIM card purchased from Phones 4u will be covered for:

 • Damage
 • Breakdown
 • Like-for-like specification replacement
We aim to “Keep you mobile...” Should you need to make a claim, bring your device to your nearest Phones 4u store and we’ll assess it there and then. If you need to claim for breakdown within your manufacturer’s warranty, we’ll handle it all for you, “Keeping you mobile…”.

We will use our diagnostics process to help identity software issues and where a replacement is required, exchange is either in-store or by next working day delivery.  Use of applications, such as Clean Master, can boost the phone's memory, provide anti-virus scanning and app manager to help you free up extra memory, remove unwanted junk from your phone and improve battery life.   If you find that your phone isn’t working the way it should, this app may fix the problem straight away.  Clean Master is available for Android phones from Google Play - Click Here to Download

If we need to replace your phone, it will either be the same make and model, or if that’s not available, you’ll get one of an equivalent specification.  If we can’t replace “like for like” we’ll discuss the options with you, but the final decision on which handset you receive is always ours.

Replacements may be new or grade “A” refurbished and unfortunately the colour of the replacement handset isn't guaranteed, but where possible we will match the original colour.  Some devices are limited editions which if no stock is available, we will replace with the standard model.

If stock is not available we aim to deliver your replacement handset the next working day (as long as the claim is processed before 2pm Mon-Fri) Claims assessed after 2pm on a weekday or if the delivery is to outer lying areas, Highlands, NI and islands, they are likely to take two working days to reach you.

The policy covers handsets sold or provided by Phones 4u.  If you no longer have a handset provided by Phones 4u, you will need to cancel this policy.

Tags Tags: Protecting my Phone
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