Your handset should be connected within 48 hours of you receiving it by post. If you receive your phone after 1pm on a Friday or Saturday, please allow up to the following Tuesday morning for it to be connected. 

However, if your handset is still unconnected after that time, get in touch with our Customer Services team Via our Live Chat Service or alternatively by emailing us at talktous@phones4u.co.uk just remember to send us all your details and reference numbers so we can get your problem sorted quicker.